Experience
I'm an experienced UX/UI and Service Designer, designing and building products for global organizations.
From my early days as a Lead UX/UI designer for an intranet business to my role as a security-cleared Lead User Experience Architect in the intelligence world, I have consistently delivered high-impact solutions for military, national security, and enterprise clients.
As the Co-founder of MyKind of Cruise, I successfully led the development of the world's first cruise-booking app and its subsequent expansion into a multi-platform ecosystem, showcasing my blend of design expertise and love for working within collaborative startups.
Skills
Design Methodologies: Service Design, User Experience Design (UX), User Interface Design (UI), Visual Design, Inclusive Design, Agile Delivery, Persona Creation, Journeys (both User and workflow), Vibe Coding
Design Tools: Axure, Adobe XD, Illustrator, Sketch, Photoshop, Figma,
Key Competencies: Data Visualization, Prototyping, Graphic Design, Brand Design, Product Aesthetics.
Work Experience
KAINOS NORTH AMERICA, TORONTO | 2022-2024
Design Lead for projects in Europe and N. America
Supported Kainos's strategic expansion into the North American market.
Architected and delivered key service plans and design artifacts for a diverse portfolio of clients across Europe and North America.
KAINOS UK, LONDON | 2018-2022
UX Design Lead for projects in the UK, Canada, Ireland, Germany and Norway
Managed project delivery for high-security clients, including the UK Policing and Foreign Commonwealth Office.
Led key design initiatives for the NHS National Health Service and PHE Public Health England, including the Nationwide Covid Response.
Collaborated with government agencies to develop critical health solutions, most notably the NHS App, impacting millions of users.
Oversaw the full design lifecycle of a range of complex digital products, from banking gateways to comprehensive intelligence platforms.
RMA CONSULTING, LONDON | 2018 (6 month contract)
Lead Interaction Designer for projects in Germany and the UK
Spearheaded the winning pitch that secured a large contract with a major oil industry client.
Served as Interaction Design Lead for a global organization with over 100,000 employees.
Leading teams through comprehensive discovery programs leading to the oil discovery software known as “Delphi Explore Plan”
Spearheaded the creation of user personas
Developed as-is journey maps
Developed and tested to-be journeys and scenarios
BAE SYSTEMS APPLIED INTELLIGENCE | 2015-2018
Lead User Experience Architect for projects in UK, China, Qatar, Denmark (security cleared)
Designed and managed the full UX lifecycle for a suite of investigative and intelligence products utilized globally by Military, National Security, and Law Enforcement Agencies.
Led a high-performing UX team in the design and delivery of mission-critical products.
Stakeholder communication and user representation